Critical incident point (CIP)  is a critical incident point or 'moment of truth' is any EVENT which occurs when the Customer has (or even perceives that he has) contact with a service organisation.

Related Articles

Event at quality-database.eu■■■■
Event in the quality management context refers to a specific occurrence or incident that has the potential . . . Read More
Accident ■■■■
Accident in the travel context refers to an unexpected and undesirable event that involves travelers . . . Read More
Chaos theory ■■■
Chaos theory is the views organisations/businesses as complex, dynamic, non-linear, co-creative and far-from-equilibrium . . . Read More
Review at environment-database.eu■■■
A review is an evaluation of a publication, service, or company such as a movie (a movie review), video . . . Read More
Risk at quality-database.eu■■■
Risk is the potential of loss (an undesirable outcome, however not necessarily so) resulting from a given . . . Read More
Measuring at quality-database.eu■■■
Measurement (from Old French, mesurement) or measuring is the assignment of numbers to objects or events. . . . Read More
Accident at quality-database.eu■■■■
In the context of quality management, an accident refers to an unplanned event that results in injury . . . Read More
Casino entrance at top500.de■■■
Casino entrance refers to a way in, doorway, gateway, entry, inlet, opening, and passage to a public . . . Read More
Insurance at top500.de■■■
Insurance, in law and economics, is a form of risk management primarily used to hedge against the risk . . . Read More
Trading at top500.de■■■
Trading: In the industrial/industry context, trading typically refers to the buying and selling of goods . . . Read More