Glossary G
Glossary G
Guest Relations are the establishment of goodwill and personal rapport with guests through service and attention to individual guest needs.
Guest Statement is also known as Guest Bill, or Guest Folio
An itemised record of a guest's credits and charges, which is maintained in the Front Office until their departure.
An itemised record of a guest's credits and charges, which is maintained in the Front Office until their departure.
A "guestroom" refers to a private space within a hotel, inn, resort, or other lodging establishments, where travelers can rest, relax, and stay during their journey away from home. Guestrooms are designed to provide comfort, convenience, and a sense of home away from home. They come in various sizes, styles, and amenities to accommodate the diverse needs and preferences of travelers. From budget-friendly options to luxurious suites, guestrooms play a vital role in enhancing the overall travel experience.