Glossary G

The travel glossary. Letter G +++ Popular Articles: 'Goyang', 'Grain', 'Gateway'

Guest History is a record maintained for each guest who has stayed at the Hotel with a separate entry for each visit and details of rooms assigned, rates, special needs, credit rating

Guest History File is a file containing Guest History cards, maintained for MARKETING purposes and is referred to for return visits.

Guest House is a personal residence with a small amount of overnight accommodation. Guest houses typically provide breakfast, which is included within the Room rate.

Guest Information Services are automated information devices in public Hotel areas that enable guests to find out about local activities and in-house events.

Guest Ledger is also known as Front Office Ledger, Transient Ledger or Room Ledger.

A ledger that consists of individual records (known as folios) of the hotel's registered guests,

Guest Mix is the variety and percentage Distribution of Hotel guests (for example, business, leisure, individual or group) who stay at a Hotel or patronise a restaurant.

Guest Profile is a list of the characteristics that a hotel's guests have in common.

Guest Relations are the establishment of goodwill and personal rapport with guests through service and attention to individual guest needs.

Page 41 of 48

New in the Glossary

Statistics

Glossary G

Glossary G

Guest History

Guest History File

Guest House

Guest Information Services

Guest Ledger

Guest Mix

Guest Profile

Guest Relations

Travel Glossary

Login