Glossary G

The travel glossary. Letter G +++ Popular Articles: 'Greece', 'Germany', 'Gobi'

Guest Service Manager (GSM) is the manager of the guest services department.

Guest Service Representative (GSR) is the employees who provide Check-In check-out, keys, mail, messages, and information services for guests.

Guest Statement is also known as Guest Bill, or Guest Folio

An itemised record of a guest's credits and charges, which is maintained in the Front Office until their departure.

Guest Survey is a questionnaire completed by guests and used by managers to improve the operation and to define current markets.

A "guestroom" refers to a private space within a hotel, inn, resort, or other lodging establishments, where travelers can rest, relax, and stay during their journey away from home. Guestrooms are designed to provide comfort, convenience, and a sense of home away from home. They come in various sizes, styles, and amenities to accommodate the diverse needs and preferences of travelers. From budget-friendly options to luxurious suites, guestrooms play a vital role in enhancing the overall travel experience.

Guestroom Control Book is a book used to monitor and Control the number of guestrooms committed to groups, by providing the sales office with the maximum number of guestrooms it can sell to groups on a given day.

Guestroom Key is a key that opens a single guestroom door.

Guestroom Maintenance is a form of preventive maintenance that involves the inspection of a number of items in the guestroom, repair of obvious small problems, and, when needed, the initiation of a work order for more substantial problems.

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Glossary G

Glossary G

Guest Service Manager

Guest Service Representative

Guest Statement

Guest Survey

Guestroom

Guestroom Control Book

Guestroom Key

Guestroom Maintenance

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