Glossary G

The travel glossary. Letter G +++ Popular Articles: 'Gate', 'Growth', 'Germany'

Guest Relations are the establishment of goodwill and personal rapport with guests through service and attention to individual guest needs.

Guest Service Directory is a documented listing of all of the features of a Hotel together with general and relevant information about the local community.

Guest Service Manager (GSM) is the manager of the guest services department.

Guest Service Representative (GSR) is the employees who provide Check-In check-out, keys, mail, messages, and information services for guests.

Guest Statement is also known as Guest Bill, or Guest Folio

An itemised record of a guest's credits and charges, which is maintained in the Front Office until their departure.

Guest Survey is a questionnaire completed by guests and used by managers to improve the operation and to define current markets.

A "guestroom" refers to a private space within a hotel, inn, resort, or other lodging establishments, where travelers can rest, relax, and stay during their journey away from home. Guestrooms are designed to provide comfort, convenience, and a sense of home away from home. They come in various sizes, styles, and amenities to accommodate the diverse needs and preferences of travelers. From budget-friendly options to luxurious suites, guestrooms play a vital role in enhancing the overall travel experience.

Guestroom Control Book is a book used to monitor and Control the number of guestrooms committed to groups, by providing the sales office with the maximum number of guestrooms it can sell to groups on a given day.

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Glossary G

Glossary G

Guest Relations

Guest Service Directory

Guest Service Manager

Guest Service Representative

Guest Statement

Guest Survey

Guestroom

Guestroom Control Book

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