Glossary P
Glossary P
Deutsch: Prozess / Español: Proceso / Português: Processo / Français: Processus / Italiano: Processo /
A process is a set of "interrelated or interacting activities which transforms inputs into outputs" (ISO, 2000a:7).
Process design is the involves specifying all practices needed, flowcharting, rationalisation and error prevention.
Process improvement is a proactive task of management aimed at continual monitoring of a Process and its outcome and developing ways to enhance its future.
Process management is the planning and administering the activities necessary to achieve a high level of performance in a Process and identifying opportunities for improving quality,
Deutsch: Produkt / Español: Producto / Português: Produto / Français: Produit / Italiano: Prodotto /
Product is "The result of a process" (i.e. output), which may be either a service, or a good (Hardware or processed materials) or software (e.g. information) or their combination.